Users, Groups and Group Permissions

Users, Groups and Group Permissions in Issabel PBX are essential for managing access, maintaining security and organize workflows efficiently within the system.

Users

They represent individual accounts that can log in to the Issabel PBX system. User management is crucial for:

• Access Control: It is possible to assign specific permissions to each user, ensuring that they can only interact with the parts of the PBX that they need for their role. This prevents unauthorized access to sensitive functions, such as billing, trunk configuration, or administrative settings.
• Personalization: Each user can configure their account (e.g. language preferences, interface options) for a more personalized experience.
• Audit and Accountability: User accounts allow user activity to be tracked within the system to identify who made specific changes or accessed confidential data.

Groups

They allow users with similar responsibilities to be organized into manageable units, simplifying permission assignment and access control.

• Simplified management: Instead of assigning permissions to each user individually, it is possible to assign permissions to a group and have all members inherit them. For example, all agents in a call center can be added to a group with permissions to view queues and reports, but not change system settings.
• Role Based Access Control (RBAC): Users can be grouped by their roles or departments, such as Agents, Supervisors, Administrators, etc. This approach improves security by ensuring that users can only perform actions relevant to their group.
• Efficiency: Adding a new user to a group automatically assigns them all permissions and access settings for that group, reducing administrative overhead.

Group Pemissions

They determine what actions members of a group can perform and what areas of the system they can access.

• Granular access control: It is possible to define access at the module or function level. For example: Supervisors can have access to call reports and tracking tools. Administrators can have full access to system settings.
• Enforcement Security: These types of permissions limit access to sensitive areas (e.g., trunks, billing, call recordings) to specific groups, reducing the risk of accidental misconfiguration or data breaches .
• Adaptability: Permissions can be easily modified for an entire group if roles or responsibilities change within the organization.

Practical Applications in Issabel Contact Center

Managing users, groups and group permissions allows you to manage common use cases such as the following example:

• Agents are grouped to access only their queues and calls.
• Supervisors monitor performance and generate reports.
• Administrators configure the entire PBX and the Contact Center system.

Creating Users, Groups and Group Permissions

The following video shows the creation and configuration of users, groups and group permissions:

If there is any incorrect or incomplete information, or additional information needs to be generated, please write to isscc@issabel.com