Manual Dialing

Within the agent console of Issabel Contact Center, manual dialing can be performed in several ways, offering flexibility and speed depending on the agent’s preference or operation context.

1. Dialing from the Side Menu (Dialpad)

By opening the side menu and accessing the Dialpad, agents can enter the number using the mouse. This is especially useful when using the interface on devices without a keyboard or when copying a number is not feasible.

2. Quick Dial Field

The Quick Dial field allows agents to paste or type the number directly from the keyboard. After entering the number, clicking the Dial button will initiate the call. This is the most direct method for manual dialing.

3. Search by Contact Name

In the status bar, the agent can type a contact’s name into the quick dial box. If the contact exists in the contact directory, the system will display all available numbers associated with that contact, allowing the agent to select one for dialing.

4. Click to Call from Contact Directory

From the contact directory, agents can directly initiate a call by clicking on the contact’s phone number. This click-to-call action sends the call to the agent’s extension, streamlining the dialing process.

Dialing Rules

It is important to follow the dialing pattern defined in the outbound route configuration of Issabel PBX. Any number dialed must match the format established during system setup (for example, with or without area code or international prefix).

If a number is not processed correctly, verify the dialing pattern under PBX → Outbound Routes and confirm the associated trunk accepts the number format being dialed.

If there is any incorrect or incomplete information, or additional information needs to be generated, please write to isscc@issabel.com.