Issabel Contact Center DEMO

DEMO Scope

The Issabel Contact Center DEMO environment allows technicians and integrators to evaluate the main contact center functions in a controlled environment, either in a test setup or in a production environment, at the user’s discretion.

This demo is designed for testing and training purposes, with specific limitations both in features and scalability. It is also a good way to become familiar with the agent console, logging in, manual dialing from the console, handling calls, and seeing how digital channels and calls are integrated into a single environment in Issabel.

Activation and Prerequisites

a) Pre-installation recommendations
Before installing the DEMO module for the Contact Center, it is recommended to review and complete all the preliminary steps in the official documentation, especially those detailed in the Prerequisites and PBX Configurations sections of this manual.

Note: These configurations are general and it is assumed that any Issabel integrator is already familiar with them. However, for the demo, the extensions created for the two agents must be WebRTC extensions only. It is essential to have a valid SSL certificate and an assigned domain. If the demo is used in a local environment without a certificate, the user must accept Issabel’s self-signed certificate when accessing the console.

b) DEMO module installation and activation

1. Follow the official procedure detailed in this section of the manual.
2. When you install the module, two users/agents are activated by default. This is a strict limit of the demo version and cannot be expanded.
3. Once the installation is complete, verify that the module appears in the main Issabel menu.
4. Continue with the configuration of the agent console and its components, as described in the following sections of the manual.

Available and unavailable features

Available in the DEMO:

• Inbound/outbound WebRTC calls (Webphone Pro)
• Telegram digital channel (set up your own bot)
• Chatbots (including AI like Claude, ChatGPT, Groq) and chat analytics
• Internal chat between extensions (up to 2 active agents)
• Contact book with click to call
• Call popups (basic notifications)
• Queues routed to the two active agents
• Basic FOP2 panel (up to 15 “buttons”)
• Break/pauses management

Available as trials:

• Scripter, 20-day trial access
• Asternic reporting, 20-day trial, must be activated by accessing the URL issabel-ip-or-domain/stats/index.php

NOT available in the DEMO:

• Automatic dialer (no trial option)
• Integration with WhatsApp, Webchat, SMS
• More than two active agents
• Group creation and advanced extension management
• Agent Console widget (advanced campaign notifications)
• Full omnichannel (only Telegram available)
• Advanced categorization and rescheduling
• Advanced campaign management (only basic functions)
• Visual limit of 15 items in FOP2 panel

Usage recommendations and best practices

• Use only WebRTC extensions for contact center agents.
• Keep the two active agents at the top of the list and grant them all permissions.
• Use an SSL certificate and domain to avoid WebRTC issues; if running locally, accept the self-signed certificate.
• Review the official manual at each step, even for basic testing.
• Request and activate Scripter and Asternic trials right after installation if you plan to use those features.

Important notes

• The demo environment has functional limitations by design.
• The Agent Console widget is NOT included; campaign notification experience is basic.
• Demo versions may display messages reminding you of restrictions or prompting license activation.
• For additional features or channels, a full license is required.

If there is any incorrect or incomplete information, or additional information needs to be generated, please write to isscc@issabel.com