Issabel PBX Contact Center module installation

The installation and configuration of Issabel Contact Center is an essential process that allows companies to optimize their communication and improve the customer experience. This system, based on the robust Asterisk platform, provides advanced tools for call management, process automation and personalized attention. In this context, the correct implementation and configuration of the Contact Center is crucial to ensure an efficient workflow and high-quality customer service.

This section of this documentation explores the key activities involved in installing and configuring Issabel Contact Center, from initial installation to customizing specific features, such as creating call queues, IVR configuration, and integration with external systems. These activities are not only critical to the daily operation of the Contact Center, but also lay the foundation for effective communication and exceptional customer service.

Installing the Issabel Contact Center module

Now it is necessary to run again the installation command:

yum install issabel-contact-center

• The system will analyze the available repositories and when it finds the right option, it will start the Issabel Contact Center installation process again.

• During the module installation, the system will display some dependencies to install along with their required size, and it will ask if it can continue. In all cases it is necessary to give an affirmative answer.

• If the installation process concludes correctly, a corresponding message like the one shown bellow will be displayed.

Finally, it is necessary to restart the FOP2 service:

service fop2 restart

• If the service restarts successfully, the output will display a message like the one below:

Restarting fop2 (via systemctl):                           [  OK  ]
[root@server]#

Installation Verification

It is possible to verify the correct installation of Issabel Contact Center module, by accessing the PBX admin interface through a web browser with an account with administration permissions, and a dropdown menu with the label Contact Center will appear in the sidebar, and within it, y tres submenus: Panel, Panel Manager and Reports

TIP

It is recommended to follow all the steps mentioned above to avoid problems during the installation process.

If there is any incorrect or incomplete information, or additional information needs to be generated, please write to isscc@issabel.com