Extensions Creation and Configuration

Creating extensions in Issabel Contact Center is crucial to establishing an effective communication flow between agents and customers. Below are the steps and best practices to create extensions in Issabel PBX and to ensure that the Contact Center works efficiently, providing high-quality customer support . Furthermore, the extensions are the basis that the Contact Center module will take for the creation of its users.

The general creation and configuration of extensions is described in the following video:

Like all pbx configuration modules, in the extensions module, each configurable field has a question mark on the right side of its name, and when you hover the mouse or click on this sign, important information about the field is displayed, the which can serve as a guide for its configuration. When using Issabel Contact Center, you should only use Web RTC extensions so that your connection can be successfully established with the agent console. If you have created extensions of another type, you need to delete them and create them again with the required type.

If there is any incorrect or incomplete information, or additional information needs to be generated, please write to isscc@issabel.com