Implemented Features

The Issabel Contact Center includes a wide range of features that optimize customer interaction and improve the end-user experience. The main features include:

• Inbound and Outbound Campaigns: Efficient management of inbound and outbound calls, with options for manual, preview, and progressive dialing. It’s important to note that the Issabel Contact Center does not include a predictive dialer.
• Multichannel Integration: Communication with customers through digital channels like WhatsApp, Telegram, Webchat, SMS, and soon, Facebook Messenger and Instagram. The solution is designed to execute the methods for both channels and works perfectly, while the process of adding BSPs (Business Service Providers) is underway to enable their use, as META handles these integrations through such providers.
• Chatbots and Automation: Unlimited use of chatbots to automatically respond to customer requests, with the option to integrate artificial intelligence (OpenAI) to enhance the accuracy of responses.
• Agent and Supervisor Management: Tools to supervise, manage, and monitor agent performance in real time.
• Detailed Reports: A reporting system that allows for measuring the performance of campaigns and agents, providing key information for decision-making.

For more information on the features, you can consult the official site.

If there is any incorrect or incomplete information, or additional information needs to be generated, please write to isscc@issabel.com