Call Recycling

Call recycling in Issabel Contact Center allows managing failed numbers in campaigns to maximize the effectiveness of the dialer. This process is used to retry contacting numbers that were not successfully completed in previous calls. This includes the following functionalities:

Viewing Results and Progress of Numbers

In the Numbers section of the dialer:

• The actual numbers assigned to campaigns are shown, along with their progress and status.
• It is possible to see details such as the last date and time a number was attempted, the call status (Dial Status), the number of attempts made (Dial Attempts), and the final disposition of the call (Disposition).
• This list also includes additional information, such as the agent assigned to the call and a unique identifier of the call (Unique ID).
• From the same section, specific numbers can be selected and recycled. This is especially useful for failed calls that need more attempts than initially configured in the campaign.

Call Recycling Configuration

From this Numbers tab within the dialer section, there is a recycling button. Clicking this button will display a message to confirm the recycling:

• The recycling process ensures that retried numbers continue to follow the rules defined in the campaign, such as the time intervals between attempts and the maximum number of attempts per contact.
• This helps avoid saturation and improves contact rates without overloading campaigns with unnecessary attempts.

This option is very important in Issabel Contact Center to optimize campaign results, ensuring that no number is left unattempted without exhausting all contact possibilities. Additionally, its implementation is easily integrated from the dialer panel, allowing effective and quick management of numbers.

If there is any incorrect or incomplete information, or additional information needs to be generated, please write to isscc@issabel.com