Enabling Permissions

In Issabel Contact Center, permissions for voice campaigns and digital channels are managed through the assignment of groups. Groups allow defining which actions and functionalities will be available to users assigned to those groups, including interactions for voice campaigns like Outbound Preview and Inbound, and digital channels like WhatsApp.

Enabling Permissions for Voice Campaigns

In the following group, users will only be able to see the information of the Outbound Preview and Inbound queues. All that needs to be done is to select the queues (previously created in Issabel PBX) and assign the group in the user or template configuration:

Advantages of Using Groups for Voice Campaigns

Using groups to manage permissions for voice campaigns in Issabel Contact Center offers several advantages:

• Organization: Allows organizing and managing user permissions efficiently.
• Control: Ensures that only authorized users have access to voice campaign interactions.
• Flexibility: Facilitates the assignment of permissions and customization of the user interface according to the specific needs of each campaign.

Enabling Permissions for Digital Channels

Groups are also used to assign interactions of digital channels to assigned users. For example, in the following WhatsApp digital campaign, it is indicated that the service group includes all extensions, which is configured from the Chat Broker tab within the Chat Broker module of the Panel Manager.

If there is any incorrect or incomplete information, or additional information needs to be generated, please write to isscc@issabel.com